Terms of Service for SMS Communications

SMS opt-in or phone numbers for the purpose of SMS are not being shared with any third party and affiliate company for marketing purposes

1- Consent for SMS Communication

*The Information (phonenumbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

 2- Types of SMS Communications

If you have consented to receive text messages from Serenity Haven at Mossy Oaks, you may receive text messages related to the following: 
 Below are other examples:
  • Appointment reminders: "Staff: Room 101 has a MD appointment today at 1pm."

  • Follow up Messages: “Staff: The medication has been delivered today.”

  • Billing Inquiries: “Staff: A walkthrough of the facility has been scheduled today at 3pm.”

  • Promotions or offers: “Staff: Remind the families that today is “open house” for taco tuesday” 

  • Customers and Guests: Updates regarding your orders, deliveries, or other relevant information: "Good Afternoon, our MD will be on site today at 3pm"
  • Job Applicants: Information about your application status, onboarding materials, or other employment-related updates: " Staff: New patient will be admitted today at 4pm. Please have the room sanitized and ready for admission"

3. Message Frequency

Our SMS message frequency is estimated to be 5-10 text messages daily across all users.

Potential Fees for SMS Messaging

Carriers may charge fees for each message sent or received. These fees can vary based on the carrier's pricing structure and whether the message is sent domestically or internationally.

Opt-In Method

Customers may opt-in for SMS messaging from Serenity Haven at Mossy Oaks verbally during a call initiated through our website (www.serenityhavenatmossyoaks.com). During the call, customers will be asked: "Do you agree to receive texts from Serenity Haven at Mossy Oaks? Message frequency varies. Message and data rates may apply. Text HELP for help, text STOP to opt-out. See our [Privacy Policy URL]" This consent agreement will not be shared with third parties and affiliates for marketing purposes. No SMS communication will be initiated without customer consent.

Opt-out

Customers can opt-out of SMS messaging from Serenity Haven at Mossy Oaks by replying STOP at any time to any received SMS message. Once opted-out, they will receive no further SMS communication. Customers can opt back in at any time by replying START.

4- Standard Messaging Disclosures

  • Message and data rates may apply. Message frequency may vary.
  • You can opt-out at any time by texting "STOP."
  • For assistance, text "HELP" or visit our [Privacy Policy URL] and [Terms of Service URL]